Privacy Policy

Privacy Policy

Introduction

Welcome to https://residential-house-clearance-experts.vibereports.co.uk (the “Website”). We, Residential House Clearance Experts, are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our Website, applications, services, and products.

Scope

This policy covers all aspects of your interaction with our digital properties, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services you access through links on our Website. These entities have their own privacy policies governing data collection, so it’s essential to review those when visiting such external platforms.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  • As an authorized user: If you sign up and use our applications or services, we’ll collect and process your account information, payment details, and other data necessary for providing these services.
  • Website visitors: When you explore our Websites, we may gather data about your visit, such as pages viewed, time spent, and referring URLs, to enhance user experience and analyze site performance.
  • Communications: We may reach out to you via email, phone, or SMS for various purposes, including newsletters, order updates, marketing promotions, or customer support. You have the option to unsubscribe from certain communications at any time.

Personal Data Collection

We collect multiple types of personal information, which can be categorized as follows:

  • Account Information: Details required to set up and maintain your user account, such as names, usernames, email addresses, and passwords (hashed and salted for security).
  • Payment Information: Credit/debit card details, billing addresses, and transaction history when you make purchases on our platform.
  • Financial Information: Data related to your financial status or transactions, if provided during account setup or specific services.
  • Purchase Information: Items bought, quantities, prices, and delivery addresses associated with your orders.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and location data from mobile devices accessing our apps.
  • Location Data: Your geographic location when using our GPS-enabled services or providing consent for location sharing.
  • Feedback and Reviews: Any comments, ratings, or reviews you submit about our products or services.
  • Social Media Information: Data from social media platforms when users choose to log in through their social media accounts.
  • Product Information: Details about products you view, search for, or purchase, including product preferences and browsing history.

We collect this data through direct user input, automated tracking technologies (like cookies), and third-party data providers who assist us in enhancing our services.

Cookies

Cookies are small text files placed on your device to remember your preferences and improve your overall experience on our Website:

  • Strictly Necessary Cookies: These ensure basic functionalities like logging in, navigating, and page rendering. They cannot be blocked without affecting the site’s core functionality.
  • Preference Cookies: Memorize user settings, language preferences, and other customization options to provide personalized experiences.
  • Analytics Cookies: Track website usage, measure performance, and compile aggregate statistics for better service delivery. These cookies can’t identify individuals; they provide insights into how our Website is used.

Users have the option to control non-essential (preference and analytics) cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes it was collected or as required by applicable laws. Upon no longer needing this data, we securely delete or anonymize it to prevent re-identification. Our retention periods vary depending on the type of data and its use:

  • Account information and transaction history may be retained indefinitely due to legal requirements.
  • Purchase records might be kept for tax, accounting, or fraud prevention purposes, usually up to 7 years.
  • Analytics data is typically stored for 24 months before anonymization.

Security Measures

We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Data Encryption: We use encryption protocols to protect sensitive data during transmission and storage.
  • Secure Third-Party Processing: For certain tasks, we engage trusted third-party service providers who adhere to strict privacy standards.
  • Access Controls: Our systems have access controls in place to ensure only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If we learn that a child has provided us with personal data, we take steps to delete it and inform parents or legal guardians.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you and its use.
  • Rectification: The ability to correct inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): The option to request the deletion of your personal data where there is no compelling reason for its retention.
  • Restriction: Limiting the processing of your data in certain situations, such as contesting its accuracy or preventing unintentional further sharing.
  • Portability: Receiving a copy of your personal data in a structured format or transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes, including direct marketing.
  • Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you, or to profile you.

To exercise these rights or have any data-related queries, please contact our privacy team via email at [email protected] or by post at [Our Physical Address]. We will respond to your request within the required time frame as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information on how we protect your privacy.

Contact Information

For any privacy-related inquiries, feedback, or requests, please contact us: